// Legal

Terms of Service

Last Updated: January 2025

Welcome to ZIV AI. These Terms of Service ("Terms") govern your use of our website zivai.agency and our AI consulting and development services. By accessing our website or engaging our services, you agree to these Terms.

1. Services Overview

ZIV AI provides AI consulting and development services including but not limited to:

  • Full Business AI Transformation
  • Custom AI Systems Development
  • AI Voice Agents
  • AI Chatbots
  • Custom Automations
  • AI Data Analysis
  • AI Consulting

2. Client Engagements

Project Agreements

All service engagements are subject to a separate project agreement or statement of work that outlines:

  • Scope of work and deliverables
  • Timeline and milestones
  • Pricing and payment terms
  • Success criteria and metrics
  • Specific refund terms (if applicable)

Client Responsibilities

Clients agree to:

  • Provide accurate and complete information
  • Grant necessary access to systems and data as agreed
  • Respond to requests and provide feedback in a timely manner
  • Make payments according to agreed terms
  • Use delivered AI solutions in accordance with our Acceptable Use Policy

3. Data and Access

Client Data

When providing our services, clients may choose to grant us access to:

  • Customer data directly, or
  • Processed/anonymized data on their accounts

We handle all client data in accordance with our Privacy Policy and any data processing agreements in place.

Data Security

We implement reasonable security measures to protect client data. However, clients are responsible for:

  • Ensuring they have the right to share data with us
  • Maintaining security of their own systems
  • Backing up their data before integration work

4. Pricing and Payment

Fees

Service fees are determined on a project-by-project basis and documented in individual project agreements. We offer various engagement models including:

  • Fixed-price projects
  • Hourly consulting
  • Retainer arrangements

Payment Terms

Payment terms are specified in individual project agreements. Unless otherwise agreed:

  • Invoices are due within 14 days
  • Deposits may be required before project commencement
  • Late payments may incur additional fees

5. Refund Policy

Custom Refund Terms: Refund policies are agreed upon individually with each client during the initial consultation. The specific refund terms, success criteria, and conditions are documented in the project agreement. What we agree on together is what governs refunds for your project.

This approach ensures that refund terms are fair and appropriate for the specific scope and nature of each engagement.

6. Intellectual Property

Client Ownership

Upon full payment, clients own the custom AI solutions, code, and deliverables created specifically for their project, unless otherwise agreed.

ZIV AI Ownership

We retain ownership of:

  • Pre-existing tools, frameworks, and methodologies
  • General knowledge and skills developed
  • Generic components that may be reused across projects

Third-Party Components

Delivered solutions may incorporate third-party tools and APIs (such as OpenAI, cloud services, etc.) which are subject to their respective terms of service.

7. Warranties and Disclaimers

Service Warranty

We warrant that our services will be performed in a professional manner consistent with industry standards. Specific performance guarantees, if any, are documented in individual project agreements.

Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN A PROJECT AGREEMENT:

  • Services are provided "as is" without warranties of any kind
  • We do not guarantee specific business outcomes or ROI
  • AI systems may require ongoing optimization and maintenance
  • Third-party services integrated into solutions are subject to their own terms

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our total liability for any claim shall not exceed the fees paid by you in the 12 months preceding the claim
  • We are not liable for indirect, incidental, special, consequential, or punitive damages
  • We are not liable for loss of data, profits, or business opportunities

9. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This includes:

  • Business strategies and plans
  • Technical implementations and code
  • Customer data and analytics
  • Pricing and contract terms

10. Termination

Termination by Either Party

Either party may terminate an engagement:

  • By mutual written agreement
  • For material breach after 14 days written notice and failure to cure
  • According to terms specified in the project agreement

Effect of Termination

Upon termination:

  • Client pays for all work completed to date
  • We deliver all work product completed
  • Both parties return or destroy confidential information

11. Governing Law

These Terms are governed by the laws of the State of Israel. Any disputes shall be resolved in the courts of Israel, unless otherwise agreed in a specific project agreement.

12. Website Use

Acceptable Use

When using our website, you agree not to:

  • Attempt to gain unauthorized access to our systems
  • Use automated tools to scrape or collect data
  • Submit false or misleading information
  • Engage in any activity that disrupts our services

Accuracy of Information

While we strive to keep website content accurate, we do not warrant that all information is current or error-free. Service offerings and pricing are subject to change.

13. Changes to Terms

We may update these Terms from time to time. Continued use of our website or services after changes constitutes acceptance of the modified Terms. Material changes will be communicated to active clients.

14. Contact Information

For questions about these Terms, please contact us:

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.